Service Request Ticket

Service Request Information

CONTACT	Name	Alapai, Valerie	Date	Dec 01, 2016 08:51 AM
	Department	Financial Aid	Phone	88684
	Location		Email	alapaiv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100429 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3300MFP Mono Laser Printer #3300MFP/X
	Serial No.	NRB075732	Location	PDR
	Model	3300MFP/X	Hostname
	Notes	up to 30ppm; Network connectivity; Max paper size8.5x14in; 2 sided output std; Automatic document feeder; Std paper capacity300sheets; 600x600 dpi(up to1200x1200 enhanced image quality); Walkup fax(33.6 Kbps)&PC& LAN fax(send only);Maximum duty cycle25,000 pagespermonth; Minimum dimensionsw18.3xd17.1xh18 in. PRINTER MAINT: 300MFPfuserunit VISA2013003704 SR51452 SEPT2013; Phaser3300Fuser120V VISA2015004918 SR58809 DEC2015, Samsung ADF Pickup/FeedRollerAssemblyJC97-01962A VISA2015005039 SR59099 JAN2016	Ink/Toner Refill
	Wired NIC	00:00:AA:C0:EE:A2

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Dec 01, 2016 05:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Dec 01, 2016 05:00 PM	Tested printer, everything was working fine now. I also restarted it because they were hearing a loud grinding noise on startup. I also fixed their print screen issue.	Add Attachment
Megan Thibeault	Dec 01, 2016 11:26 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Dec 01, 2016 11:14 AM	This is hooked up locally, not on the network.	Add Attachment
John Rushing	Dec 01, 2016 08:51 AM	Valerie called saying that last night just before 5pm the printer stated taking along time to print. She said it is continuing to take a long time to print.	Add Attachment