Service Request Ticket - # 62127

Service Request Information

CONTACT Name Dolan, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2016 12:20 PM
Department Social Science Phone 88292
Location Email dolanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20150661[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN1JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN1JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715;

Wired NIC 18:66:DA:14:18:FF


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Nov 17, 2017 02:56 PM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 17, 2017 02:56 PM
Inventory is been updated.
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Shina Oladiti Nov 17, 2017 02:56 PM
Gave admin right and added to domain.
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Shina Oladiti Nov 17, 2017 02:55 PM
Setup done, brought back the old PC's and
monitors. Monitor is on PDR pile, while PC's is
still waiting to be wiped before transferring to PDR.
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Yumin Chen Nov 16, 2017 12:17 PM
Task reassigned to Adeshina Oladiti.
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Yumin Chen Nov 16, 2017 12:17 PM
Available on Friday 1PM.
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Yumin Chen Nov 15, 2017 11:52 AM
****This is an outgoing email****
Hi Maureen,

We were just emailing you regarding a service 
request that we have for you. (#62127)

GFA SETUP: Dell PC & Monitor

I can delivery your PC and Monitor on Friday at 
12pm, it's this time work for you? If not anytime 
between 11am to 1pm is good.

Thanks,
Yumin Chen
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Megan Thibeault Nov 15, 2017 11:44 AM
Task reassigned to Yumin Chen.
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Megan Thibeault Nov 15, 2017 11:44 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Brighton Bohnenkamp Nov 14, 2017 01:13 PM
Available all day the 15th (except 12-2) or Friday 
the 17 in the afternoon. She requested we email 
her with the time someone is going to be there 
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Megan Thibeault Nov 06, 2017 08:28 AM
Left VM
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Megan Thibeault Oct 02, 2017 01:37 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Shina Oladiti Sep 21, 2017 10:15 AM
****This is an outgoing email****
Hi Maureen,

We were just following up with you regarding a
service request that we have for you.  (#62127)

Description: GFA SETUP: Dell PC & Monitor

We are following up on this service request.

Please. let us know when to come in and work with you.

Thanks,
Adeshina Oladiti
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Shina Oladiti Aug 24, 2017 09:39 AM
****This is an email****
Hi Adeshina,

Regarding installation--thank you so much for your
message.

I appreciate your contacting me in order to finish
this installation.

I am not on campus this week, but to expect to be
there next week sometime--I'm not sure which day
at the moment.

However, I will contact you as soon as I have a
date to that we can get this installed.

Thank you again,

Maureen Dolan

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Shina Oladiti Aug 24, 2017 08:13 AM
****This is an outgoing email****
Hi Maureen,

We were just following up with you regarding a
service request that we have for you.  (#62127)

Description: GFA SETUP: Dell PC & Monitor

We are checking with you on when you would like us
to come in and work with you. 

We have the equipment ready for delivery. Let us
know when it is convenient for you to have us come
in for the setup.

Thanks,
Adeshina Oladiti
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Megan Thibeault Aug 08, 2017 01:20 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Megan Thibeault Jun 07, 2017 02:56 PM
Task reassigned to UCS Tech.
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Megan Thibeault Jun 07, 2017 02:55 PM
****This is an outgoing email****
Hi Maureen,

We were just following up with you regarding a
service request that we have for you.  (#62127)

Description: GFA SETUP: Dell PC & Monitor

We were wondering when a good time will be to
deliver and setup your new machine. Please save
any files on your Desktop to your network drive.
If you need any help with this please let us know. 


Thanks,
Megan Eichler
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Kyle Arthenayake May 31, 2017 09:06 AM
may get update on availability today 
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Kyle Arthenayake May 03, 2017 08:37 AM
may get an update on availability today 
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Kyle Arthenayake Apr 28, 2017 08:25 AM
disregard the last update wrong sr
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Kyle Arthenayake Apr 28, 2017 08:24 AM
Thanks for your response.  I will definitely be in
my office between 11 and 1, and could arrange to
be available until ~3 PM if needed.

Let me know when you think someone could stop by.

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Amy Anderson Apr 11, 2017 01:38 PM
Ignore the bottom email.... I accidentally 
copied the wrong email... but this is Sharyne 
Ryals from social science response. 
****This is an email****
Hi,

Dr. Dolan has been ill recently and thus unable 
to find a time to set up her computer install.  
We just wanted to let you know why she has been 
difficult to get in touch with.
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Amy Anderson Apr 11, 2017 01:37 PM
Email from Sharyne Ryals on why there has been 
no response from Maureen.
****This is an email****
We are in AD 306 and they are staying in this 
office.  Someone will be here all day.
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Kyle Arthenayake Apr 05, 2017 08:44 AM
called social science office, they will pass a
note to her and call back to set availability up 
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Kyle Arthenayake Mar 30, 2017 10:00 AM
left VM
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Kyle Arthenayake Mar 13, 2017 08:19 AM
left VM
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Kyle Arthenayake Mar 13, 2017 08:19 AM
left VM
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Ranjit Kayastha Feb 23, 2017 08:21 AM
Priority changed from (2) High Priority to (3) Priority.
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Ranjit Kayastha Feb 23, 2017 08:21 AM
Priority changed from (2) High Priority to (3) Priority.
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Ranjit Kayastha Feb 23, 2017 08:21 AM
Priority changed from (2) High Priority to (3) Priority.
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Ranjit Kayastha Feb 23, 2017 08:21 AM
 	

Left VM asking for availability.
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Ranjit Kayastha Feb 16, 2017 12:23 PM
Left VM asking for availability.
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Shina Oladiti Feb 14, 2017 12:18 PM
Sent an email for availability.
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Tim Taylor Feb 14, 2017 11:33 AM
Task reassigned to UCS Tech.
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Ranjit Kayastha Feb 14, 2017 11:29 AM
Moved in AD to FacStaff-Social Science-Computers
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Tim Taylor Feb 13, 2017 04:16 PM
****************************************************

Please update in AD

****************************************************
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Tim Taylor Feb 13, 2017 04:16 PM
Computer back on counter in ITC 008
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Tim Taylor Feb 13, 2017 04:15 PM
Everything is done
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Tim Taylor Feb 13, 2017 03:39 PM
Everything done except windows updates
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Courtney Croy Feb 13, 2017 09:45 AM
Task reassigned to New Equip. Setup.
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Courtney Croy Feb 13, 2017 09:44 AM
GFA EQUIP SETUP: A Dell CPU W# 20150661[Edit Inv] and Monitor 
W# 20141055[Edit Inv] are to be set up and delivered for Maureen 
Dolan in HSS 210A. These will be replacing CPU W# 
20101464[Edit Inv] and M: 20101507[Edit Inv]. These are located in ITC 008 
on the counter across from the storage wall. 
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Tricia Flaherty Jan 25, 2017 02:46 PM
This has been started as in early Decmeber I sent
Sharyne and Maureen the options but had not heard
back... I am resending the email and as soon as
she picks her replacement option as a Tenure track
faculty person has choices then I will assign the
equipment and proceed.  
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Tim Taylor Jan 23, 2017 02:08 PM
Task reassigned to Tricia Flaherty.
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Tim Taylor Jan 23, 2017 02:08 PM
She needs a new computer. She talked with her
department secretary and says she is up for a new
computer. Will you please contact her by email to
get the process started for the new computer.
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Megan Thibeault Jan 17, 2017 08:16 AM
update?
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Megan Thibeault Dec 29, 2016 03:07 PM
Task reassigned to Tim Taylor.
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Megan Thibeault Dec 29, 2016 01:51 PM
866-624-9896
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Megan Thibeault Dec 29, 2016 01:44 PM
Task reassigned to Megan Eichler.
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Megan Thibeault Dec 29, 2016 01:44 PM
7NP0192
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Tim Taylor Dec 12, 2016 10:21 AM
Called left a voicemail on when to pick up the
computer.
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Tim Taylor Dec 05, 2016 02:57 PM
Called her and everything seems to be working.
Still going to re-image it next week.
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Tim Taylor Dec 02, 2016 12:42 PM
will contact her Monday to see if system is working
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Tim Taylor Dec 02, 2016 12:42 PM
Will take her computer W#20101464[Edit Inv] over winter
break and put a fresh image on it.
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Tim Taylor Dec 02, 2016 12:41 PM
Uninstalled old programs, reinstalled programs,
Bradely is now finishing windows updates. 
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Amy Anderson Dec 02, 2016 10:30 AM
called saying that she is available all day 
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Tim Taylor Dec 02, 2016 09:40 AM
Her co worker said she would be in her office at
9:30am. Called at 9:35am and no one answered. Left
a voice mail for availability.
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Amy Anderson Dec 02, 2016 09:16 AM
She called saying that she will be here at about 
9:30
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Tim Taylor Dec 02, 2016 09:14 AM
called at 9:00am and got no answer. I then called
at 9:15am and got no answer.
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Shandelle Plasker Dec 02, 2016 08:13 AM
Task reassigned to Tim Taylor.
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Megan Thibeault Dec 01, 2016 04:23 PM
Priority changed from (3) Priority to (2) High Priority.
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Megan Thibeault Dec 01, 2016 12:21 PM
Please call her tomorrow at 9am
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Megan Thibeault Dec 01, 2016 12:20 PM
Someone else called this in, she is having portal
issues and other internet issues. She did an
updated and now nothing works. 
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