Service Request Ticket - # 62134

Service Request Information

CONTACT Name Ellis, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2016 05:01 PM
Department University Computing Solutions Phone 88629
Location Email ellism@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130373[Edit Inv] (opens in a new window) Bldg/Room RWEC
Service Tag HVPSBY1 Description Dell OptiPlex 9020 Mini Tower 3.4GHz Turbo, 8MB
Serial No. HVPSBY1 Location Project Coord. PEPNet West GRANT, Heather Holmes

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092010; TRANSFER from 20100617: Avid-Pinnacle Studio Ultimate Collection 14 from VISA2010001842, 80/20 share:Adobe Acrobat PRo v9 and Photoshop Ext CS5 from P0076844

Wired NIC B8:CA:3A:B5:19:8F


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Dec 02, 2016 01:31 PM
Status changed from (1) Pending to (5) Completed
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John Rushing Dec 02, 2016 01:31 PM
SSH testing with JAMF Casper Remote
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Shandelle Plasker Dec 02, 2016 08:39 AM
Task reassigned to John Rushing.
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Shandelle Plasker Dec 02, 2016 08:39 AM
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Megan Thibeault Dec 01, 2016 05:05 PM
nevermind on 20131031[Edit Inv]
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Megan Thibeault Dec 01, 2016 05:02 PM
This one too - 20131031[Edit Inv] - scan it to death
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Megan Thibeault Dec 01, 2016 05:01 PM
send a tech to scan this box: w20130373
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