Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Dec 02, 2016 08:08 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120871 (opens in a new window)	Bldg/Room	CDC 101
	Service Tag	D61QDX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	D61QDX1	Location	Patrick Aldrich, TRI
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089918 downgraded to Office Pro Plus 2010, IBM SPSS Statistics Premium Faculty Pack term license(installed as v21) from orig.P0089922 renewed on P0097583(expires MAY2016), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923
	Wired NIC	B8:CA:3A:7A:71:FB

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Dec 05, 2016 09:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Dec 05, 2016 09:48 AM	finished setup and delivered to Dawn, she also gave me iPad 20101247 to dispose of	Add Attachment
Ryp Ring	Dec 02, 2016 04:40 PM	Finish this on Monday and contact Dawn before giving it back to her	Add Attachment
Ryp Ring	Dec 02, 2016 04:39 PM	domain, sophos installed, rest up setup still needed	Add Attachment
Ryp Ring	Dec 02, 2016 02:23 PM	sticked the machine	Add Attachment
Ryp Ring	Dec 02, 2016 11:46 AM	Task reassigned to Ryp Ring.	Add Attachment
Amy Anderson	Dec 02, 2016 08:35 AM	**This is an email** I am available all day. Thank you Amy.	Add Attachment
Amy Anderson	Dec 02, 2016 08:08 AM	Emailed asking availability **This is an email** Hello, Could you please pick up a computer from my office TH103. Computer # 20120871 needs to be re-imaged then returned to me. Thank you,	Add Attachment