Service Request Ticket - # 62137

Service Request Ticket - # 62137

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Service Request Information

CONTACT	Name	Zhang, Weiwei	Date	Dec 02, 2016 10:50 AM
	Department	Center for Academic Innovation	Phone	88918
	Location		Email	zhangw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141266 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	69WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	69WHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:FF:01

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Dec 13, 2016 03:40 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Dec 13, 2016 03:36 PM	I delivered it. Will need to come back when the worker is there to install printers	Add Attachment
Megan Thibeault	Dec 13, 2016 10:40 AM	Today at 2pm	Add Attachment
Tim Taylor	Dec 13, 2016 10:12 AM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Dec 13, 2016 08:46 AM	**This is an outgoing email Hi Weiwei, I need some additional information regarding service request #62137 Description: 12/13, Afternoon**GFA EQUIP SETUP: Deliver Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB) to ITC 204 What time will work best to have someone come by and setup this station for you? Thanks, Megan	Add Attachment Public
Shina Oladiti	Dec 08, 2016 11:04 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Dec 08, 2016 11:04 AM	**This is an email** Hi Adeshina, Thank you for the message. Can we do next Tuesday afternoon? This is a replacement of an existing station, and I need to contact the GA who is using it to make sure she move her files. Thanks! Weiwei	Add Attachment
Shina Oladiti	Dec 08, 2016 09:59 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 08, 2016 09:59 AM	Sent an email for availability.	Add Attachment
Shina Oladiti	Dec 08, 2016 09:57 AM	************************************ Update in AD ************************************	Add Attachment
Shina Oladiti	Dec 08, 2016 09:57 AM	Prepped and ready to be delivered. It is back on the rack.	Add Attachment
Shina Oladiti	Dec 06, 2016 10:00 AM	Imaging in progress...	Add Attachment
Courtney Croy	Dec 02, 2016 10:50 AM	GFA EQUIP SETUP: A Dell PC Desktop C: 20141266 and M: 20141050 are to be set up for the Grad Student station in ITC 204. This will be replacing C: 20110871 . Contact is Weiwei Zhang. This is located in ITC 008 in the hallway on the GFA racks.	Add Attachment