Service Request Ticket - # 62141

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2016 01:15 PM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130534[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WM9FZ1 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop OCT2015;

Wired NIC F8:B1:56:C5:A6:EF

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public
Entered by Date Memo
Ryp Ring Dec 02, 2016 03:30 PM 
Status changed from (1) Pending to (5) Completed
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Ryp Ring Dec 02, 2016 03:30 PM 
There was a function lock button on her keyboard 
that she mustve pressed.  Also updated java on the 
student station
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Ryp Ring Dec 02, 2016 02:41 PM 
Task reassigned to Ryp Ring.
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Natalie Plasker Dec 02, 2016 01:15 PM 
She tried turning machine on and off again and the
keys still are not working, this has been
happening since yesterday.
She also is having trouble logging into banner on
her student helpers desk.
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