Service Request Ticket

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Service Request Information

CONTACT	Name	Timken, Gay	Date	Dec 05, 2016 11:33 AM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150411 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L2DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; NVivo 11 for Mac Full License VISA2016005957 DEC2016
	Wired NIC	38:C9:86:42:64:FD
	Wireless NIC	A4:D1:8C:60:11:50
	Bluetooth NIC	A4:D1:8C:60:11:51

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Jan 30, 2017 02:46 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Jan 30, 2017 02:46 PM	Installed NVIVO 11 and updated it	Add Attachment
Shina Oladiti	Jan 30, 2017 11:46 AM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Jan 30, 2017 08:53 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 30, 2017 08:52 AM	**This is an email** Good morning Could you come by my office today between 1 and 3? RWEC 242 Thank you so much! g	Add Attachment
Shina Oladiti	Jan 30, 2017 08:17 AM	Left VM.	Add Attachment
Shina Oladiti	Jan 30, 2017 08:05 AM	**This is an outgoing email** Hi Gay, We were just following up with you regarding a service request that we have for you. (#62148) Description: INSTALL NVivo 11 for Mac Full License on MAC laptop in RWEC 242 for Gay Timken (order#9580) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Adeshina Oladiti	Add Attachment Public
Megan Thibeault	Jan 30, 2017 07:51 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jan 19, 2017 03:40 PM	**This is an email** Hi Gay, We tried calling a few times to see if you were available for us to come down and install NVivo 11 but had know luck. Is there another time that would work for you? Thank you, Shandelle Pepper	Add Attachment
Shina Oladiti	Jan 19, 2017 03:39 PM	Left VM.	Add Attachment
Natalie Plasker	Jan 18, 2017 01:37 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Natalie Plasker	Jan 18, 2017 01:27 PM	Called to set up a time for someone to help her install the program. She is available 1/18 from 1:30 to 2:45, and 1/19 from 1:00 to 3:15	Add Attachment
Megan Thibeault	Jan 18, 2017 08:45 AM	**This is an outgoing email** Hi Gay, We were just following up with you regarding a service request that we have for you. (#62148) Description: INSTALL NVivo 11 for Mac Full License on MAC laptop in RWEC 242 for Gay Timken (order#9580) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Dec 13, 2016 10:45 AM	**This is an email** Hi Megan Sorry. I completely forgot about this. I should be around the week before school starts but likely not until then. Thanks for checking in. Have a lovely holiday!! g	Add Attachment
Megan Thibeault	Dec 13, 2016 08:45 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 13, 2016 08:44 AM	**This is an outgoing email** Hi Gay, We were just following up with you regarding a service request that we have for you. (#62148) Description: INSTALL NVivo 11 for Mac Full License on MAC laptop in RWEC 242 for Gay Timken (order#9580) We were wondering what your availability looks like for us to come by and installs NVivo for you. Thanks, Megan Eichler	Add Attachment Public
Shina Oladiti	Dec 07, 2016 11:13 AM	Left VM.	Add Attachment
Shina Oladiti	Dec 05, 2016 04:19 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 05, 2016 02:15 PM	I stopped by her office but she was not available. Would follow up with her later.	Add Attachment
Shina Oladiti	Dec 05, 2016 01:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Dec 05, 2016 11:33 AM	Instal NVIVO 11 for MAC for Gay on her MAC laptop. Can be found here: T:\NVIVO\NVivo_11\NVivo_for_MAC	Add Attachment