Service Request Ticket - # 62162

Service Request Ticket - # 62162

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Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Dec 06, 2016 09:42 AM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100804 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	J0DZDP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license from P0079804 installed as Office Pro Plus 2007, Corel Draw Graphics Suite X5 from VISA2011002803, Adobe InDesign CS6 (v.8) License from P0093384; TRANSFER TO laptop W#20140019(See SR#58179) Adobe Creative Cloud Enterprise Desktop Apps term license(serialized device) from XXX2014004265-order8273
	Wired NIC	BC:30:5B:D8:4E:9A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 18, 2017 09:26 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 18, 2017 09:26 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 18, 2017 09:26 AM	**This is an email** Hi Megan, This still happens on a cold bootup, but it should not be an issue for much longer. I am working on getting a laptop to replace the desktop. Please close this service request. Thanks, Cheri	Add Attachment
Megan Thibeault	Jan 18, 2017 08:45 AM	**This is an outgoing email** Hi Cheri, We were just following up with you regarding a service request that we have for you. (#62162) Description: fan error on boot up and shutdown, database queries slow We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Dec 13, 2016 08:19 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 13, 2016 08:19 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Tim Taylor	Dec 12, 2016 01:32 PM	Called her and left a voicemail for availability.	Add Attachment
Ryp Ring	Dec 09, 2016 02:42 PM	stopped by her office, a note on her door indicated she was in a meeting in corvallis	Add Attachment
Megan Thibeault	Dec 09, 2016 02:09 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tim Taylor	Dec 08, 2016 11:40 AM	Went to her office and she was not there. Need to check the specs of the other computer. It may be newer, more powerful, or has more RAM. I would re-image the computer and apply windows updates to see if the error goes away. If not she needs a new computer.	Add Attachment
Amy Anderson	Dec 06, 2016 10:03 AM	**This is an email** Hi Amy, I am located in 207 in Todd Hall. My computer number is 20100804. The error only occurs when I bootup (I turn my computer off on the weekends) on Mondays and has been going on for a long time (3 previous tickets, I think). I will be in the office all day on Thursday and Friday if you would like to come by then and cut the zip ties. Also... for my connectivity speed. Since I have moved offices, I have not been able to run several large queries from an online application that I have been using for over 2 years. I can run the queries from a coworker's computer near where my old office is (Rm 216 Todd Hall) with no timeout errors. I can also run the queries from home with no timeout errors. Thanks, Cheri	Add Attachment
Amy Anderson	Dec 06, 2016 09:42 AM	emailed asking WOU# and availability **This is an email** Hello, I moved my desk around recently and all of my cords are bundled so tight that I cannot move my mouse and keyboard the way that I want. I can cut the zip ties myself so I can rearrange, I just wanted to let someone know since I continue to have the fan failure error every time that I shut down or reboot. Thanks, Cheri	Add Attachment