Service Request Ticket - # 62163

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2016 10:24 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160533[Edit Inv] (opens in a new window) Bldg/Room NS 116
Service Tag HB50ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HB50ND2 Location Smart Classroom Instructor Station

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:AF:C8

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact sauern@wou.edu 88960

Tracking

Entered by Date Memo
Nathan Sauer
Email

Public
Entered by Date Memo
Nathan Sauer Jan 03, 2017 08:02 AM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Dec 20, 2016 09:18 AM 
Task reassigned to Nathan Sauer.
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Tim Taylor Dec 20, 2016 09:17 AM 
I put them on the rack in ITC008 that Nathan told
me to put them.
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John Rushing Dec 20, 2016 08:54 AM 
I moved all the computer to the appropriate 
locations in Buildings and Devices OU. The 
computer for DFSC 103 was moved into the OU 
SmartClassrooms where the computer being replaced 
was located since there was no room 103 in the 
Building and Devices.
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Shina Oladiti Dec 13, 2016 10:11 AM 
Added Nathan as admin in all.
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Shina Oladiti Dec 13, 2016 10:11 AM 
********************************************
Please Update in AD.
********************************************
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Shina Oladiti Dec 13, 2016 10:10 AM 
All the machines are prepped and ready to be
delivered. It in the cart at the hallway.
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Shina Oladiti Dec 12, 2016 10:45 AM 
Imaging completed, installing updates.
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Shina Oladiti Dec 09, 2016 03:48 PM 
Imaging the remaining machines.
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Shina Oladiti Dec 09, 2016 02:49 PM 
DFSC 107 C: 20160538[Edit Inv], DFSC 105 C:
20160539[Edit Inv], DFSC 101 C: 20160540[Edit Inv], DFSC 103
C:20160541[Edit Inv] are prepped and ready to be delivered.
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Shina Oladiti Dec 08, 2016 10:07 AM 
Imaging DFSC 107 C: 20160538[Edit Inv], DFSC 105 C:
20160539[Edit Inv], DFSC 101 C: 20160540[Edit Inv], DFSC 103 C:
20160541[Edit Inv]. required the rest of the updates, and
smart console softwares.
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Shina Oladiti Dec 08, 2016 09:04 AM 
Use standard image for DFSC 101 and 105.
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Megan Thibeault Dec 06, 2016 10:53 AM 
Task reassigned to UCS Tech.
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Courtney Croy Dec 06, 2016 10:24 AM 
NEW EQUIP SETUP: New Dell CPU's need set up and new image creation b/c new model. 9 CPU's are to 
be set up for Smart Classroom Console Stations and get smart console software. Any questions about 
what should go onto these units, ask Nathan. Each room may have room specific software. 

NS 116 C: 20160533[Edit Inv] 
NS 204 C: 20160534[Edit Inv]
DFSC 206 C: 20160535[Edit Inv]
DFSC 204 C: 20160536[Edit Inv]
DFSC 201 C: 20160537[Edit Inv]
DFSC 107 C: 20160538[Edit Inv]
DFSC 105 C: 20160539[Edit Inv]
DFSC 101 C: 20160540[Edit Inv]
DFSC 103 C: 20160541[Edit Inv]

These are just ready to be imaged at this point. They are located in ITC 008 in the hallway on one of the 
top racks and are labeled accordingly. There is a box below them that contains all keyboards & 
accessories.
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