Service Request Ticket - # 62169

Service Request Information

CONTACT Name Lee, Gordon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2016 03:02 PM
Department Creative Arts/Music Phone 88388
Location Email leeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101415[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FHPNSDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051

Wired NIC C8:2A:14:1F:D4:63


Wireless NIC E4:CE:8F:50:DA:CE


Bluetooth NIC 44:2A:60:D5:19:9C

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 08, 2017 07:59 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 08, 2017 07:59 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Feb 08, 2017 07:59 AM 
No reply, Closing out this ticket.
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Megan Thibeault Feb 06, 2017 02:10 PM 
****This is an outgoing email****
Hi Gordon,

We were just following up with you regarding a
service request that we have for you.  (#62169)

Description: **over winter break** Update Computer

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
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Shina Oladiti Jan 30, 2017 08:06 AM 
****This is an outgoing email****
Hi Gordon,

We were just following up with you regarding a
service request that we have for you.  (#62169)

Description: **over winter break** Update Computer

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Adeshina Oladiti
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Public
Megan Thibeault Jan 18, 2017 08:45 AM 
****This is an outgoing email****
Hi Gordon,

We were just following up with you regarding a
service request that we have for you.  (#62169)

Description: **over winter break** Update Computer

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
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Public
Megan Thibeault Dec 13, 2016 08:45 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Dec 13, 2016 08:45 AM 
****This is an outgoing email****
Hi Gordon,

We were just following up with you regarding a
service request that we have for you.  (#62169)

Description: **over winter break** Update Computer

We were wondering when a good time for us to come
by and discuss updating your computer for you. 

Thanks,
Megan Eichler
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Public
Tim Taylor Dec 12, 2016 08:07 AM 
Called and left a voice mail for availability.
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Kyle Arthenayake Dec 06, 2016 03:02 PM 
Hi UCS, 

I cannot print PDFs of students' papers because
Adobe is blocked on my office computer. Please
come and up date all relevant programs on my
office computer during Holiday break. I cannot
teach my classes without this update. 

Thanks,
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