Service Request Ticket - # 62176

Service Request Information

CONTACT Name Sauer, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2016 09:04 AM
Department Human Resources Phone 88631
Location Email sauerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 25015V1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,

Wired NIC 78:2B:CB:A6:61:B4

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Dec 12, 2016 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 12, 2016 10:50 AM 
done
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Nick Wanderschied Dec 09, 2016 01:29 PM 
jk monday not tomorrow
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Nick Wanderschied Dec 09, 2016 01:28 PM 
Task reassigned to Megan Eichler.
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Nick Wanderschied Dec 09, 2016 01:28 PM 
Went and set it up, megan will go back tomorrow at 
9 to connect gmail accounts to outlook
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Megan Thibeault Dec 09, 2016 10:21 AM 
moved in AD
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Tim Taylor Dec 08, 2016 03:42 PM 
put cpu on counter in ITC 008 across of shelving
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Tim Taylor Dec 08, 2016 03:38 PM 
****************************************************

Please update in AD

****************************************************
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Tim Taylor Dec 08, 2016 03:38 PM 
finished all updates
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Nick Wanderschied Dec 07, 2016 04:54 PM 
On back counter has been sticked
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Tricia Flaherty Dec 07, 2016 03:52 PM 
this will get the Acrobat Pro V. 11 transferred
from W#20101458[Edit Inv] to new W#20141267[Edit Inv] T:\Adobe
Acrobat\Acrobat11Pro
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Tricia Flaherty Dec 07, 2016 03:13 PM 
Priority changed from (3) Priority to (2) High Priority.
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Courtney Croy Dec 07, 2016 01:28 PM 
Task reassigned to New Equip. Setup.
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Courtney Croy Dec 07, 2016 01:27 PM 
GFA EQUIP SETUP: A Dell PC Desktop C: 20141267[Edit Inv] and M: 
20141051[Edit Inv] are to be set up and delivered for Jennifer Sauer 
in AD 206C. These will be replacing C: 20101458[Edit Inv] and M W# 
is unknown. 
These are located in ITC 008 in the hallway on the GFA rack.
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Megan Thibeault Dec 07, 2016 09:55 AM 
Task reassigned to Tricia Flaherty.
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Megan Thibeault Dec 07, 2016 09:55 AM 
Tricia is getting a new machine for Jenn
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Megan Thibeault Dec 07, 2016 09:07 AM 
loaner 20101438[Edit Inv]
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Megan Thibeault Dec 07, 2016 09:04 AM 
computer is not booting, needs a loaner
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