Service Request Ticket

Service Request Information

CONTACT	Name	Hafner, Samantha	Date	Dec 07, 2016 09:30 AM
	Department	Humanities Division	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130538 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WF9FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A5:A6

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 07, 2016 03:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 07, 2016 03:17 PM	Done!	Add Attachment
Shina Oladiti	Dec 07, 2016 01:59 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Dec 07, 2016 09:59 AM	Thank you. I am in Maaske 314. I will be available today from 2-3:30. Otherwise, I will be there on Thursday, from 10-2 or so.	Add Attachment
Amy Anderson	Dec 07, 2016 09:31 AM	See front desk for attachment of error	Add Attachment
Amy Anderson	Dec 07, 2016 09:30 AM	Emailed asking availability and location **This is an email** Good morning! Whenever I start any Microsoft Office program (Word, Excel, etc.), I receive an error code saying that Office 2010 needs to be activated and the activation expires (now in 29 days). The error code is 0xC004F074. I have attached an image of the error. Is there something I need to do to make sure when I return from break that Office is running? My computer is number is 20130538 Thank you! Samantha Hafner	Add Attachment