Service Request Ticket - # 62187

Service Request Information

CONTACT Name Hansen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2016 01:10 PM
Department Service Learning & Career Development Phone 88652
Location Email hansenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150258[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag BFN2462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. BFN2462 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:D0:D2


Wireless NIC DC:53:60:6E:D8:BD


Bluetooth NIC DC:53:60:6E:D8:C1

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Dec 28, 2016 08:52 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Tim Taylor Dec 28, 2016 08:52 AM 
Delivered new laptop, took back old Mac Book and a
loaner computer that Michael gave to them and
updated inventory
 Add Attachment
Shina Oladiti Dec 20, 2016 04:45 PM 
Task reassigned to Tim Taylor.
 Add Attachment
Shina Oladiti Dec 20, 2016 12:51 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Shina Oladiti Dec 20, 2016 08:39 AM 
Sent email for time availability.
 Add Attachment
John Rushing Dec 20, 2016 08:39 AM 
Moved the computer in Active Directory
 Add Attachment
Tim Taylor Dec 12, 2016 04:27 PM 
The laptop is in its bag and back on the counter
in ITC 008
 Add Attachment
Tim Taylor Dec 12, 2016 04:27 PM 
****************************************************

Please update in AD

****************************************************
 Add Attachment
Tim Taylor Dec 12, 2016 04:26 PM 
Task reassigned to UCS Tech.
 Add Attachment
Tim Taylor Dec 12, 2016 04:26 PM 
It has been updated and is ready.
 Add Attachment
Tim Taylor Dec 12, 2016 10:38 AM 
On counter started imaging.
 Add Attachment
Courtney Croy Dec 07, 2016 01:10 PM 
GFA EQUIP SETUP: A Dell Latitude laptop 20150258[Edit Inv] is to be 
set up and delivered for the Service Learning and Career 
Development in WUC 119. This is replacing laptop 
20100330[Edit Inv]. Contact is Jennifer Hansen. The laptop is located 
in ITC 008 on the counter across from the storage wall.
 Add Attachment