Service Request Ticket - # 62191

Service Request Information

CONTACT Name Ode, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2016 01:57 PM
Department Center for Academic Innovation Phone 88483
Location Email odej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160397[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 4MRGPC2 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 4mrgpc2 Location Cheri Kimball

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2016005511

Wired NIC 28:F1:0E:00:84:7E


Wireless NIC B8:08:CF:25:AF:AC


Bluetooth NIC B8:08:CF:25:AF:B0

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 05, 2017 11:27 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 05, 2017 11:27 AM 
Delivered laptop to Amber Ryerson.
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Shina Oladiti Dec 28, 2016 08:47 AM 
Left VM for Amber Ryerson asking for availability.
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Shina Oladiti Dec 12, 2016 10:32 AM 
Sent her an email.
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Megan Thibeault Dec 12, 2016 08:25 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Dec 12, 2016 08:25 AM 
Please contact
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Shina Oladiti Dec 07, 2016 04:52 PM 
It appears to be fine and detected one affected
file. It would be good to have Judy login,
probably the virus is on her profile.
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Megan Thibeault Dec 07, 2016 02:26 PM 
Shina has started scans at his desk
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Kirsten Fauser Dec 07, 2016 01:57 PM 
Laptop is in the IN box
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Kirsten Fauser Dec 07, 2016 01:57 PM 
****This is an email****
Hello,
I am bringing a laptop over from The Research 
Institute-Traffic Safety Program for one of our 
instructors who works off campus. Her name is 
Judy Ode. She is reporting that the laptop has 
a virus and needs to be re-imaged. Could this 
be complete by next week on Friday, December 
16, 2016?

Thanks,

Amber Ryerson
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