Service Request Ticket - # 62194

Service Request Information

CONTACT Name Brown, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2016 04:24 PM
Department Human Resources Phone 88490
Location Email brownmi@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150658[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RN6JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RN6JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2015004715; Transferred from W#20101459 DEC2016 Adobe Acrobat Pro XI(v.11) from P0093895 SR62194

Wired NIC 18:66:DA:14:1A:A3

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Dec 28, 2016 10:49 AM 
Status changed from (2) Scheduled to (5) Completed
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Tim Taylor Dec 28, 2016 10:49 AM 
Task reassigned to Tim Taylor.
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Tim Taylor Dec 28, 2016 10:39 AM 
Delivered new computer. Took back monitor
W#20040737[Edit Inv] and updated inventory
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Tim Taylor Dec 20, 2016 09:58 AM 
Task reassigned to UCS Tech.
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Tim Taylor Dec 20, 2016 09:58 AM 
Michael Brown wasn't there. We need to reschedule
when we get back from break.
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Tim Taylor Dec 20, 2016 08:05 AM 
Task reassigned to Tim Taylor.
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Shina Oladiti Dec 12, 2016 10:21 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Dec 12, 2016 10:11 AM 
****This is an email****
Hello,

Thank you for reaching out. The best day for me
would be this Friday, December 16. Is that doable?

Thanks,

Mike Brown
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Shina Oladiti Dec 09, 2016 01:31 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Dec 09, 2016 01:30 PM 
Sent an email for availability.
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Shina Oladiti Dec 09, 2016 01:28 PM 
Prepped and ready for delivery.
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Bradley Karkanen Dec 08, 2016 03:49 PM 
Placed on self next to the Monitor
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Bradley Karkanen Dec 08, 2016 03:46 PM 
*************************************************
Please update in AD

**************************************************
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Bradley Karkanen Dec 08, 2016 03:34 PM 
Updates and software installed.
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Shina Oladiti Dec 08, 2016 08:51 AM 
Imaging in progress....
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Tricia Flaherty Dec 07, 2016 04:38 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Dec 07, 2016 04:36 PM 
this will get the Acrobat Pro V. 11 transferred
from W#20101459[Edit Inv] to new W#20150658[Edit Inv]  T:\Adobe
Acrobat\Acrobat11Pro
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Courtney Croy Dec 07, 2016 04:24 PM 
GFA EQUIP SETUP: A Dell Desktop C: 20150658[Edit Inv] and M: 
20141052[Edit Inv] are to be set up and delivered for Mike Brown in 
AD 206. These will be replacing C: 20101459[Edit Inv] and M: 
20101491[Edit Inv]. These are located in ITC 008 in the hallway on 
the GFA Rack against the wall.
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