Service Request Ticket - # 62195

Service Request Ticket - # 62195

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Service Request Information

CONTACT	Name	Sexton, Bill	Date	Dec 07, 2016 04:27 PM
	Department	Human Resources	Phone	88139
	Location		Email	sextonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150659 (opens in a new window)	Bldg/Room	AD 308C
	Service Tag	9RN4JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN4JB2	Location	Michelle Sides, MIA 7/25
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; Transferred from W#20101460 DEC2016 Adobe Acrobat Pro XI(v.11) from P0093895 SR62195
	Wired NIC	18:66:DA:13:F9:21

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 13, 2016 11:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 13, 2016 11:55 AM	Brought back M: 20070983	Add Attachment
Shina Oladiti	Dec 12, 2016 12:06 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Dec 12, 2016 11:52 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shina Oladiti	Dec 09, 2016 01:27 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 09, 2016 01:27 PM	Sent an email for availability.	Add Attachment
Shina Oladiti	Dec 09, 2016 01:26 PM	Prepped and ready for delivery.	Add Attachment
Bradley Karkanen	Dec 08, 2016 04:04 PM	Placed back on self with monitor.	Add Attachment
Bradley Karkanen	Dec 08, 2016 04:03 PM	************************************************ Please update in AD ************************************************	Add Attachment
Bradley Karkanen	Dec 08, 2016 04:03 PM	Updates and software installed.	Add Attachment
Shina Oladiti	Dec 08, 2016 08:52 AM	Imaging in progress....	Add Attachment
Tricia Flaherty	Dec 07, 2016 04:38 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 07, 2016 04:35 PM	this will get the Acrobat Pro V. 11 transferred from W#20101460 to new W#20150659 T:\Adobe Acrobat\Acrobat11Pro	Add Attachment
Courtney Croy	Dec 07, 2016 04:27 PM	GFA EQUIP SETUP: A Dell Desktop C: 20150659 and M: 20141053 are to be set up and delivered for Bill Sexton in AD 206. These will be replacing C: 20101460 and M: 20101492. These are located in ITC 008 in the hallway on the GFA Rack against the wall.	Add Attachment