Service Request Ticket - # 62203

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 08, 2016 10:32 AM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JYJXS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. JYJXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:91:99

TECHS Submitted by Hallie Jensen Contact hjensen15@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Dec 08, 2016 11:07 AM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Dec 08, 2016 11:07 AM 
It was the smart console in the 108 lab. I tested
it and keyboard and mouse work.
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Tim Taylor Dec 08, 2016 10:48 AM 
Task reassigned to Tim Taylor.
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Hallie Jensen Dec 08, 2016 10:32 AM 
Computer in library is not responding to the
keyboard or mouse. They made sure everything was
plugged in and tried turning on and off the computer.
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