Service Request Ticket - # 62212

Service Request Ticket - # 62212

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hill, Shirley	Date	Dec 08, 2016 01:17 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	hillsv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160440 (opens in a new window)	Bldg/Room	SHCC 102
	Service Tag	4GV8CG2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	4GV8CG2	Location	Shirley Hill,SHC Medicat replacing W#20120621
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:30:90:62
	Wireless NIC	90:CD:B6:41:41:09

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 20, 2016 12:42 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Dec 20, 2016 12:42 PM	The program is working fine now. re-install enterprise scan.	Add Attachment
Shina Oladiti	Dec 20, 2016 10:38 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Dec 13, 2016 08:17 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 13, 2016 08:17 AM	Priority changed from (4) Moderate Priority to (3) Priority.	Add Attachment
Nick Wanderschied	Dec 09, 2016 02:02 PM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Nick Wanderschied	Dec 09, 2016 02:02 PM	Priority changed from (2) High Priority to (4) Moderate Priority.	Add Attachment
Nick Wanderschied	Dec 09, 2016 02:02 PM	Installed driver but someone should go back and check with her on the 20th when she is back	Add Attachment
Nick Wanderschied	Dec 09, 2016 01:47 PM	Task reassigned to Nick Wanderschied.	Add Attachment
Megan Thibeault	Dec 09, 2016 01:31 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nick Wanderschied	Dec 09, 2016 08:18 AM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Dec 09, 2016 08:18 AM	No one was there... guess I'll check back later	Add Attachment
Nick Wanderschied	Dec 09, 2016 08:06 AM	Task reassigned to Nick Wanderschied.	Add Attachment
Hallie Jensen	Dec 08, 2016 01:17 PM	Says her program uninstalled in her scanner and she in unable to scan any documents. She said it is not urgent but would like it fixed soon. She just got it re-licensed last week.	Add Attachment