Service Request Ticket - # 62220

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 12, 2016 09:52 AM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public
Entered by Date Memo
Tony Benedetti White Oct 06, 2023 01:20 PM 
Task reassigned to Account Administration.
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Shina Oladiti Jan 05, 2017 08:02 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jan 05, 2017 08:02 AM 
Completed!
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Shina Oladiti Jan 04, 2017 11:22 AM 
Laptop delivered. Kella tried to login in to
Powerfaids. Soukup said he is gonna go check with her.
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Shina Oladiti Jan 04, 2017 10:27 AM 
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Jan 04, 2017 08:26 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Shina Oladiti Jan 03, 2017 08:09 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jan 03, 2017 08:09 AM 
****This is an email****

Great, thank you for letting me know about PF
being loaded on both machines.  If you can make
Wednesday at 10:30 that would be better but if
not, I will make the 11:00 work as well.

Thank you,
Kella
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John Rushing Dec 30, 2016 03:03 PM 
Updated W20150259 and W20150260 in AD
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Shina Oladiti Dec 30, 2016 02:57 PM 
Sent email asking for availability.
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Tim Taylor Dec 30, 2016 02:55 PM 
Correction the WOU numbers are 
W#20150259[Edit Inv] 
W#20150260[Edit Inv]

Please update in AD
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Tim Taylor Dec 28, 2016 02:17 PM 
Task reassigned to UCS Tech.
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Tim Taylor Dec 28, 2016 02:17 PM 
****************************************************

Please update in AD

****************************************************
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Tim Taylor Dec 28, 2016 02:16 PM 
installed powerfaids on both and are now done. I
put them in their bags and back on the counter of
ITC 008
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Tim Taylor Dec 12, 2016 04:59 PM 
W#20160260[Edit Inv] needs windows updates and Powerfaids.
W#20150259[Edit Inv] just needs Powerfaids
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Tim Taylor Dec 12, 2016 04:34 PM 
W#20150259[Edit Inv] only needs windows updates
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Courtney Croy Dec 12, 2016 09:52 AM 
GFA EQUIP SETUP: 2 PC Latitude laptops W 20150259[Edit Inv] and 
20150260[Edit Inv] are to be set up and delivered for the financial aid 
office in AD 307 and AD 308. Contact is Kella Helyer.  These 
laptops are to have Powerfaids on them and contact for that 
is Michael Soukup. These will be replacing laptops W 
20121247[Edit Inv] and 20121249[Edit Inv]. The laptops are located in ITC 008 
on the counter across from the storage wall.
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