Service Request Ticket

Service Request Information

CONTACT	Name	VanDeusen, Michele	Date	Dec 12, 2016 01:46 PM
	Department	Business Services	Phone	88130
	Location		Email	vandeusm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120206 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
	Serial No.	ctqngv1	Location	PDR
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	D4:BE:D9:45:9C:FD
	Wireless NIC	8C:70:5A:F9:99:94
	Bluetooth NIC	44:6D:57:CA:80:0C

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Kyle Arthenayake	Dec 19, 2016 11:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyle Arthenayake	Dec 19, 2016 11:09 AM	Returned	Add Attachment
Kyle Arthenayake	Dec 13, 2016 08:58 AM	laptop received	Add Attachment
Megan Thibeault	Dec 13, 2016 08:18 AM	Task reassigned to Service Request Desk.	Add Attachment
Tim Taylor	Dec 12, 2016 03:08 PM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Dec 12, 2016 03:08 PM	It is all updated and ready for her. I put in it the OUT BOX in ITC 008	Add Attachment
Tim Taylor	Dec 12, 2016 01:48 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Dec 12, 2016 01:48 PM	updating it now	Add Attachment
Kyle Arthenayake	Dec 12, 2016 01:46 PM	Michele will be working from home. She has requested a laptop. A personal property loan agreement will be signed.	Add Attachment