Service Request Ticket

Service Request Information

CONTACT	Name	Feuling, Michael	Date	Dec 13, 2016 09:07 AM
	Department	Athletics	Phone	88449
	Location		Email	feulingm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121251 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	F9R1LX1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0090649 downgraded to Pro Plus 2010; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	F0:1F:AF:1D:2C:8B
	Wireless NIC	BC:85:56:F3:14:C9
	Bluetooth NIC	24:FD:52:30:2B:AA

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Dec 14, 2016 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Dec 14, 2016 10:17 AM	Activated Microsoft office	Add Attachment
Shina Oladiti	Dec 14, 2016 08:51 AM	Task reassigned to Tim Taylor.	Add Attachment
Shina Oladiti	Dec 14, 2016 08:34 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Dec 13, 2016 03:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyle Arthenayake	Dec 13, 2016 09:09 AM	Image will not upload, If need to see the image I have it saved on my desktop	Add Attachment
Kyle Arthenayake	Dec 13, 2016 09:09 AM	*Image says This copy of Microsoft office is not activated You have 21 days left to activate.	Add Attachment
Kyle Arthenayake	Dec 13, 2016 09:07 AM	**This is an email** how should I handle this? This pops up every time I open a Microsoft office program (excel, word, powerpoint)	Add Attachment