Service Request Ticket - # 62231

Service Request Ticket - # 62231

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Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Dec 13, 2016 11:09 AM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160292 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GRH9QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRH9QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; serialized desktop AUG2016 CHANGED to FULL Adobe CC2015.* subscription from XXXX2016005512 NAMED USER SEPT2016
	Wired NIC	18:66:DA:14:B7:14

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 05, 2017 09:38 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Megan Thibeault	Jan 05, 2017 09:38 AM	sent back the broken one today, tracking # 9612131239307716713447	Add Attachment
Megan Thibeault	Dec 29, 2016 04:44 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Dec 29, 2016 04:44 PM	Dell Service Tag 7NP0192 - Part Shipped	Add Attachment
Megan Thibeault	Dec 29, 2016 03:07 PM	866-624-9896	Add Attachment
Tim Taylor	Dec 29, 2016 03:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Dec 29, 2016 01:12 PM	Task reassigned to Tim Taylor.	Add Attachment
Shandelle Plasker	Dec 28, 2016 04:51 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Dec 14, 2016 11:39 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Dec 14, 2016 11:39 AM	We have to call into Dell with Monitor warranty issues	Add Attachment
Megan Thibeault	Dec 14, 2016 11:39 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Dec 14, 2016 11:39 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Dec 14, 2016 11:39 AM	We have to call into Dell with Monitor warranty issues	Add Attachment
Kyle Arthenayake	Dec 13, 2016 11:10 AM	Located IN WUC 134	Add Attachment
Kyle Arthenayake	Dec 13, 2016 11:09 AM	**This is an email** W#20160289 (attached to W#20160292) located in WUC 134 Catering Office has a column of dead pixels on the right hand side and needs to be warranted/replaced.	Add Attachment