Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Dec 13, 2016 03:06 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160584 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HS0ZMD2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HS0ZMD2	Location	SLGF Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D3:71:A8

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Jan 09, 2017 04:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Jan 09, 2017 04:22 PM	Task reassigned to Tim Taylor.	Add Attachment
Tim Taylor	Jan 09, 2017 04:22 PM	Finished installing everything. Lab is complete.	Add Attachment
Shina Oladiti	Jan 03, 2017 08:35 AM	10-12ft long,Display port and 3.0USB.	Add Attachment
John Rushing	Dec 30, 2016 03:05 PM	All 12 computers have been updated in AD.	Add Attachment
Shina Oladiti	Dec 28, 2016 08:28 AM	************************************ Please Update in AD ************************************	Add Attachment
Tim Taylor	Dec 20, 2016 01:01 PM	All 12 Cpu's are done and are ready to be installed. They are put back on the rack in ITC 008	Add Attachment
Megan Thibeault	Dec 19, 2016 09:24 AM	Task reassigned to UCS Tech.	Add Attachment
Courtney Croy	Dec 13, 2016 03:06 PM	NEW EQUIP LAB SETUP: 12 Cpu's W 20160584 - 20160595 and monitors W 20160638 - 20160649 are to be set up and delivered for DFSC 107 lab. These are located in ITC 008 in the hallway. The CPU's are on the middle rack of a shelving unit and are labeled accordingly. The monitors are on the floor where they were previously boxed.	Add Attachment