Service Request Ticket

Service Request Information

CONTACT	Name	Kidd, Kurtis	Date	Dec 14, 2016 09:18 AM
	Department	Athletics	Phone	88343
	Location		Email	kiddk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090932 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvklql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:E2

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Kirsten Fauser	Jan 09, 2017 02:11 PM	Task reassigned to Self Resolved.	Add Attachment
Kirsten Fauser	Jan 09, 2017 02:11 PM	Task reassigned to Self Resolved.	Add Attachment
Kirsten Fauser	Jan 09, 2017 02:11 PM	Priority changed from (6) No Response Necessary to (3) Priority.	Add Attachment
Kirsten Fauser	Jan 09, 2017 02:11 PM	Priority changed from (3) Priority to (6) No Response Necessary.	Add Attachment
Kirsten Fauser	Jan 09, 2017 02:11 PM	Called and he said it has been connected he just didn't see it.	Add Attachment
Ranjit Kayastha	Jan 09, 2017 12:54 PM	Left VM asking for availability.	Add Attachment
Tim Taylor	Dec 19, 2016 08:24 AM	Sent a email to reschedule availability.	Add Attachment
Tim Taylor	Dec 19, 2016 08:06 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Dec 14, 2016 11:16 AM	Called him left a voice mail asking to call when he gets in	Add Attachment
Tim Taylor	Dec 14, 2016 11:06 AM	Called at 11am no one answered.	Add Attachment
Tim Taylor	Dec 14, 2016 09:19 AM	Task reassigned to Tim Taylor.	Add Attachment
Kyle Arthenayake	Dec 14, 2016 09:18 AM	Computer is not hooked up to any of the network printers. It has access to the network but not the printers	Add Attachment