Service Request Ticket - # 62238

Service Request Information

CONTACT Name Bleakney-Huebsch, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2016 09:35 AM
Department The Research Institute Phone 88496
Location Email bleakneyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160438[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag J42TBG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. J42TBG2 Location Bertha Camacho, TRI

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:28:51:F4


Wireless NIC 90:CD:B6:1D:37:DB

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 23, 2017 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 23, 2017 08:55 AM 
She is working perfectly now.
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Shina Oladiti Jan 23, 2017 08:15 AM 
Left VM.
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Shina Oladiti Jan 23, 2017 08:14 AM 
****This is an outgoing email****
Hi Dana,

We were just following up with you regarding a
service request that we have for you.  (#62238)

Description: *anytime today* monitors are  not working

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Adeshina Oladiti
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Public
John Rushing Jan 17, 2017 01:30 PM 
Task reassigned to Adeshina Oladiti.
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John Rushing Dec 14, 2016 12:02 PM 
left a voicemail to have her call me back so I 
could look at the monitors.
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Megan Thibeault Dec 14, 2016 11:38 AM 
Task reassigned to John Rushing.
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Kyle Arthenayake Dec 14, 2016 09:35 AM 
Removed laptop from the docking station. Monitors
proceded to not work. The monitors went black. She
has tried restarting, turning it off over night
and nothing seems to be working
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