Service Request Ticket

Service Request Information

CONTACT	Name	Lopez-Melton, Robyn	Date	Jan 04, 2017 02:28 PM
	Department	The Research Institute	Phone	88479
	Location		Email	meltonr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160671 (opens in a new window)	Bldg/Room	TODD 210
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Silver #Z0QM
	Serial No.	C02SX2S7FVH4	Location	Robyn Lopez Melton, TRI
	CPU	Intel Core i5(2.9GHz dual-core, 3MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511, Filemaker Pro from COE Server/client v14/15? see McEvilly; Adobe CC20** Named user
	Wireless NIC	4C:32:75:9C:49:5F
	Bluetooth NIC	4C:32:75:9C:49:60

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	nwanderschied14@wou.edu	88925

Entered by	Date	Memo
Nick Wanderschied			Email Public
Entered by	Date	Memo
Nick Wanderschied	Jan 17, 2017 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Wanderschied	Jan 17, 2017 04:58 PM	Delivered to her	Add Attachment
Nick Wanderschied	Jan 17, 2017 04:08 PM	Task reassigned to Nick Wanderschied.	Add Attachment
John Rushing	Jan 17, 2017 03:54 PM	AD updated	Add Attachment
Shina Oladiti	Jan 13, 2017 08:12 AM	Sent an email asking for availability.	Add Attachment
Shina Oladiti	Jan 12, 2017 05:00 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 12, 2017 05:00 PM	************************************* Update in Ad *************************************	Add Attachment
Shina Oladiti	Jan 12, 2017 05:00 PM	Prepped and ready for delivery, It is back on the counter.	Add Attachment
Shina Oladiti	Jan 10, 2017 04:57 PM	Imaging in progress....	Add Attachment
Courtney Croy	Jan 04, 2017 02:28 PM	NEW EQUIP SETUP: A mac laptop W# 20160671 is to be set up and delivered for Robyn Melton-Lopez. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment