Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Jan 04, 2017 03:22 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070277 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A
	Serial No.	CNRXL87663	Location	PDR
	Model	Q5409A	Hostname	algebra.wou.edu
	Notes	3 trays, duplexing IP:140.211.78.40 HP LJ4250 Maint Kit P0103129 JAN2017 SR#62287	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:1A:4B:17:6E:3B

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 18, 2017 11:50 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Jan 18, 2017 11:50 AM	Installed Maintenance kit. Seemed to have fixed the problem for know. I let Sharon know that the toner was installed in 2014 so if the issue happens again they may need to replace the toner since its three years old.	Add Attachment
Megan Thibeault	Jan 17, 2017 03:32 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Jan 10, 2017 08:23 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 10, 2017 08:23 AM	PR#9595	Add Attachment
Megan Thibeault	Jan 10, 2017 08:18 AM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Jan 05, 2017 12:07 PM	The printer is printing lines in the middle of the papers. I printed a supply sheet and the maintenance status is on 56% and that of the cartridge is 33%	Add Attachment
Shina Oladiti	Jan 05, 2017 11:30 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 04, 2017 03:23 PM	Probably needs a new maintenance kit. Please print out a supply sheet.	Add Attachment
Megan Thibeault	Jan 04, 2017 03:22 PM	**This is an email** Greetings UCS! We have a printer down across from MNB 126 in our closet library that isn't printing well. It is WOU # 2007 0277 It's an Hp Laserjet 4350. The pages are all streaky. Thank you, Sharon	Add Attachment