Service Request Ticket - # 62299

Service Request Information

CONTACT Name ONeill, Sean   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2017 11:35 AM
Department Library & Media Services Phone 88818
Location Email oneills@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28HN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28HN8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:96:A4:E3

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 05, 2017 01:57 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 05, 2017 01:56 PM 
I did opened it with paper clip, after a while it
got stuck again. So i swapped the the DVD player
with one of the boxes from DFSC with W20120993
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Shina Oladiti Jan 05, 2017 12:08 PM 
Task reassigned to Adeshina Oladiti.
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Kirsten Fauser Jan 05, 2017 11:35 AM 
****This is an email****
Hi! PC 20130221's DVD drive won't open 
reliably. It tries but just stutters and 
sticks. This tower is located on the long 
wooden table in the Digital Media Center and is 
the only open PC connected to a scanner.  
Thanks for your help! - Sean
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