Service Request Ticket - # 62313

Service Request Information

CONTACT Name Jones, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2017 03:04 PM
Department College of Education Phone 88235
Location Email jonesb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160183[Edit Inv] (opens in a new window) Bldg/Room RWEC 120
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X467631 Location Beth Jones

Model 4622/DT Hostname rwec-120.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.27 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C0:2D

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 12, 2017 09:05 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 12, 2017 09:05 AM 
On Tuesday I reset it back to manual and could 
ping the printer.  DNS was still pointing to the 
old IP so we had to wait overnight and not it is 
pulling the right IP and is printing.
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John Rushing Jan 10, 2017 04:16 PM 
still could not ping, Paul could see the 
connection on the switch but still had no access 
to it.  We switched from DHCP over to Static and 
can now ping it.  Paul said we will need to wait 
for DNS to replicate out the new host name.  RWEC-
120 is still resolving to 140.211.184.22.
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John Rushing Jan 10, 2017 08:22 AM 
IP change from 140.211.184.22 to 140.211.184.27
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John Rushing Jan 09, 2017 12:43 PM 
Sent Paul an email to change the printer's IP in 
DHCP since we can not access the webpage or the 
menu because it powers off too fast.
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Megan Thibeault Jan 06, 2017 12:25 PM 
Task reassigned to John Rushing.
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Megan Thibeault Jan 06, 2017 12:25 PM 
Please follow up with this
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Tim Taylor Jan 06, 2017 11:41 AM 
Task reassigned to UCS Tech.
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Tim Taylor Jan 06, 2017 11:41 AM 
John and I plugged it directly in the electrical
outlet and didn't shutdown. I plugged in the
network cable and it started to shutdown and
restart again.
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Tim Taylor Jan 05, 2017 03:58 PM 
The printer kept shuting down and powering up.
Also the hostname of the printer was
XRX0000AAS9C02D inventory says it is rwec-120.wou.edu

I shut down the printer with the back switch. the
config page that printed is on Tim's desk
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Tim Taylor Jan 05, 2017 03:34 PM 
Task reassigned to Tim Taylor.
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Kirsten Fauser Jan 05, 2017 03:04 PM 
Called and said the printer is not working. She 
said she thinks it is the same thing as before 
which was the printer was off the IP address. 
Available until 4pm or anytime tomorrow.
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