Service Request Ticket - # 62317

Service Request Ticket - # 62317

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Service Request Information

CONTACT	Name	Mauro, Kristin	Date	Jan 05, 2017 04:45 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	maurok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	JXB2DZ1	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	JXB2DZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop MAY2016; Camtasia 2020 Education v.20 VISA2019011033 MAY2020;
	Wired NIC	98:90:96:D6:69:16

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rring14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Jan 13, 2017 02:10 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ryp Ring	Jan 13, 2017 02:10 PM	I changed her power settings to high performance so her cpu wont go to sleep and showed her to lock her computer. I also changed the orientation of her dual monitor setup in screen resolution. I think her courser was getting stuck at the bottom of one of her screens.	Add Attachment
Shina Oladiti	Jan 12, 2017 03:51 PM	Task reassigned to Ryp Ring.	Add Attachment
Shina Oladiti	Jan 12, 2017 03:51 PM	**This is an email** Hi, Thanks for getting back to me so quickly. Tomorrow, I will be in the office until 3:30 pm. Will that work for you? Otherwise I can send my availability for next week. Thank you, Kristin	Add Attachment
Shina Oladiti	Jan 12, 2017 03:17 PM	**This is an outgoing email Hi Kristin, We were just following up with you regarding a service request that we have for you. (#62317) Description: 1/10 10am-12pm** She is having speaker issues and mouse issues We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Adeshina Oladiti	Add Attachment Public
Shina Oladiti	Jan 12, 2017 03:17 PM	Left VM.	Add Attachment
Tim Taylor	Jan 10, 2017 11:53 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Megan Thibeault	Jan 10, 2017 08:29 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Jan 09, 2017 02:28 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jan 09, 2017 02:28 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Kirsten Fauser	Jan 09, 2017 01:03 PM	Available today(1/9) 1pm-2pm Tomorrow(1/10) 10am-12pm, 1pm-3:15pm	Add Attachment
Ranjit Kayastha	Jan 09, 2017 12:50 PM	Left VM asking for availability.	Add Attachment
Megan Thibeault	Jan 09, 2017 11:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kirsten Fauser	Jan 06, 2017 02:52 PM	**This is an email** Hi Megan, My apologies, I have been in a meeting all day. I will be in the office until 5pm today. Monday, I am open all day except from 3-4pm. Please let me know if these days and times work for you. Thank you, Kristin	Add Attachment
Megan Thibeault	Jan 06, 2017 12:27 PM	**This is an outgoing email** Hi Kristin, We were just following up with you regarding a service request that we have for you. (#62317) Description: She is having speaker issues and mouse issues We were wondering what your availability looks like so we can come by and fix this issue for you. Thanks, Megan Eichler	Add Attachment Public
Shina Oladiti	Jan 06, 2017 11:01 AM	Left VM.	Add Attachment
John Rushing	Jan 05, 2017 04:45 PM	**This is an email** Can she click and drag emails from Gmail to her desktop like in outlook? The speaker on the monitor turns off when the computer sleeps and doesn't turn back on until the monitor power is cycled. Mouse cursor sticks when moving between the monitors. (intermittent)	Add Attachment