Service Request Ticket

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Service Request Information

CONTACT	Name	Winegardner, Nathan	Date	Jan 06, 2017 10:58 AM
	Department	The Research Institute	Phone	89261
	Location		Email	winegardnern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140327 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	D672K12	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	D672K12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from P0095622; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop OCT2015

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 12, 2017 02:04 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 12, 2017 02:04 PM	Delivered and working fine.	Add Attachment
Shina Oladiti	Jan 12, 2017 01:24 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ryp Ring	Jan 12, 2017 09:11 AM	Task reassigned to UCS Tech.	Add Attachment
Ryp Ring	Jan 12, 2017 09:11 AM	computer is on megans desk	Add Attachment
Ryp Ring	Jan 12, 2017 09:10 AM	He has set up his loaner for a webinar and he will be available at 1:30pm	Add Attachment
Megan Thibeault	Jan 12, 2017 09:02 AM	Task reassigned to Ryp Ring.	Add Attachment
Megan Thibeault	Jan 12, 2017 09:02 AM	Ready to be delivered	Add Attachment
Megan Thibeault	Jan 12, 2017 09:01 AM	Machine seems to be running fine after updates.	Add Attachment
Megan Thibeault	Jan 12, 2017 08:14 AM	Hardware tests came back fine. Ran a windows update patch. Which allowed more windows updates to run. I believe this will fix the issue.	Add Attachment
Megan Thibeault	Jan 10, 2017 12:23 PM	Doing hardware tests at my desk	Add Attachment
Tim Taylor	Jan 10, 2017 11:55 AM	Task reassigned to Megan Eichler.	Add Attachment
Tim Taylor	Jan 10, 2017 11:55 AM	When the fan turns off on the laptop it never turns back on and then the computer slows down and if left on long enough shuts down improperly.	Add Attachment
Megan Thibeault	Jan 10, 2017 08:28 AM	Task reassigned to Tim Taylor.	Add Attachment
Megan Thibeault	Jan 10, 2017 08:26 AM	Check to see if he needs a loaner	Add Attachment
Megan Thibeault	Jan 10, 2017 08:25 AM	Note when your reimage this user has adobe acrobat	Add Attachment
Ranjit Kayastha	Jan 09, 2017 04:13 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Jan 09, 2017 03:27 PM	Task reassigned to UCS Tech.	Add Attachment
Amy Anderson	Jan 09, 2017 03:27 PM	Called saying that the computer is still having the same problems and is running slow again. He would like it completely wiped and he is working on saving all of his documents now. He is available until 4 today and until 11 tomorrow, 1/10.	Add Attachment
Shina Oladiti	Jan 06, 2017 01:22 PM	Running a Microsoft update standalone package on his computer,. Would check back on him	Add Attachment
Shina Oladiti	Jan 06, 2017 11:04 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kirsten Fauser	Jan 06, 2017 10:58 AM	Called and said his computer is running slow again. He had this issue yesterday as well and is wondering if he can check out a loaner computer while someone works on this one. He is available after 1pm	Add Attachment