Service Request Ticket

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Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Jan 06, 2017 02:24 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 17-inch, aluminum #Z0G5
	Serial No.	SW892108S2QT	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) , NO Office laptop for specialized use with music/ sound equipment, Software for Darryl Thomas August 2011- Windows 7 Pro from P0080453, Adobe Photoshop Extended CS5 for MAC from P0080438
	Wired NIC	00:25:4B:B2:29:06
	Wireless NIC	00:25:00:4A:23:0D
	Bluetooth NIC	00:25:00:54:A8:9F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 23, 2017 02:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 23, 2017 02:55 PM	returned	Add Attachment
Megan Thibeault	Jan 23, 2017 08:40 AM	should be returning today	Add Attachment
Megan Thibeault	Jan 18, 2017 02:53 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Megan Thibeault	Jan 18, 2017 02:51 PM	external drive with files on it, is up at the SRD	Add Attachment
Megan Thibeault	Jan 18, 2017 11:25 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 18, 2017 11:13 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 18, 2017 11:13 AM	**This is an email** Darryl, I've removed your hard drive to get the files off of W20081110. I was wondering when you could stop by and let me know what files you'd like to move. Seems like it had bootcamp setup on it. Thanks, Megan	Add Attachment
Megan Thibeault	Jan 10, 2017 01:07 PM	look at his old laptop	Add Attachment
Megan Thibeault	Jan 10, 2017 01:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Jan 09, 2017 02:27 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jan 09, 2017 12:59 PM	Left VM asking for availability.	Add Attachment
Tricia Flaherty	Jan 06, 2017 02:24 PM	T:\QLab\QLAB_4_Video_STD This requires username and password(in TDrive text file ) to license the correct version of QLab 4 for this laptop, please read the SeriaandPurchaseInfo.txt file and record if he wants it installed on additional stations as the software allows 3 installs for MAIN, BACKUP and EDIT stations	Add Attachment