Service Request Ticket - # 62335

Service Request Information

CONTACT Name Hill, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2017 11:12 AM
Department Student Health & Counseling Center Phone 88313
Location Email hillsv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160440[Edit Inv] (opens in a new window) Bldg/Room SHCC 102
Service Tag 4GV8CG2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 4GV8CG2 Location Shirley Hill,SHC Medicat replacing W#20120621

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:30:90:62


Wireless NIC 90:CD:B6:41:41:09

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 09, 2017 03:31 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 09, 2017 03:31 PM 
Installed the Trial version of remotes can enterprise
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Ranjit Kayastha Jan 09, 2017 01:52 PM 
Task reassigned to Ranjit Kayastha.
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Kirsten Fauser Jan 09, 2017 11:12 AM 
Called and said she is having a problem with her 
scanning program on her computer. It keeps 
uninstalling itself. 
She is available all day expect from 1-2pm
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