Service Request Ticket - # 62339

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2017 12:13 PM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090720[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 17-inch, aluminum #Z0GW
Serial No. SW89461QT8YB Location PDR

CPU Intel Core 2 Duo 2.8GHz(6MB L2, 1066FSB)


OS Unknown Software includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0073053

Wired NIC D4:9A:20:00:4C:3C


Wireless NIC F8:1E:DF:D5:B7:44


Bluetooth NIC 60:FB:42:7C:A7:46

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 18, 2017 11:05 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Megan Thibeault Jan 18, 2017 11:05 AM 
****This is an outgoing email****
Hi Kevin,

We were just emailing you regarding a service
request that we have for you. (#62339)

Sorry, we got the drive back, no one updated the
ticket.


Thanks,
Megan Eichler
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Megan Thibeault Jan 18, 2017 08:35 AM 
****This is an outgoing email****
Hi Kevin,

We were just following up with you regarding a
service request that we have for you.  (#62339)

I was just wondering when I can get the external
drive back to you. Or if you need any help with
the files on it. 

Thanks,
Megan Eichler
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Megan Thibeault Jan 12, 2017 08:12 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jan 12, 2017 08:12 AM 
****This is an outgoing email****
Hi Kevin,

We were just emailing you regarding a service
request that we have for you. (#62339)

I was just wondering when I can get the external
drive back to you. Or if you need any help with
the files on it. 

Thanks,
Megan Eichler
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Public
Amy Anderson Jan 10, 2017 09:26 AM 
Picked up the external drive
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Megan Thibeault Jan 10, 2017 08:50 AM 
Kevin might be coming by to pick up this external
drive to copy files. The drive is on my desk with
a sticky note on it
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Megan Thibeault Jan 09, 2017 03:33 PM 
left vm, files on external drive
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Megan Thibeault Jan 09, 2017 03:24 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jan 09, 2017 01:27 PM 
laptop at my desk, seems like something spilled in it
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Kirsten Fauser Jan 09, 2017 12:13 PM 
Brought in his Mac and it will not turn on. 

He would like his files off the hard drive. 
Mac is in IN box.
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