Service Request Ticket - # 62344

Service Request Information

CONTACT Name Kazerouni, Rahim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 09, 2017 02:41 PM
Department Natural Science Division Phone 88489
Location Email kazeror@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090517[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 728SFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871

Wired NIC 00:26:B9:74:7F:ED


TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact nwanderschied14@wou.edu 88925

Tracking

Entered by Date Memo
Nick Wanderschied
Email

Public

Entered by Date Memo
Nick Wanderschied Jan 10, 2017 04:05 PM
Status changed from (2) Scheduled to (5) Completed
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Nick Wanderschied Jan 10, 2017 04:05 PM
Set up new computer
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Megan Thibeault Jan 10, 2017 03:36 PM
Task reassigned to Nick Wanderschied.
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Ryp Ring Jan 10, 2017 02:18 PM
During setup, ask him 
if he has access to 
most of his documents, 
if not, we'll have to 
get them from the old 
2009 machine. Right 
now it's unclear 
whether he saved to H 
drive or not 
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Megan Thibeault Jan 10, 2017 11:07 AM
Priority changed from (2) High Priority to (1) Highest Priority.
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Ryp Ring Jan 10, 2017 09:49 AM
just do a standard setup
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Ryp Ring Jan 10, 2017 09:49 AM
Task reassigned to UCS Tech.
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Ryp Ring Jan 10, 2017 09:49 AM
Priority changed from (3) Priority to (2) High Priority.
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Ryp Ring Jan 10, 2017 09:36 AM
Once 20121256[Edit Inv] imaging process is complete, return 
it to him before 4pm today. It is currently on the 
standup desk by the door.
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Ryp Ring Jan 10, 2017 09:35 AM
 brought back both the new cpu and old cpu. New 
cpu: 20121256[Edit Inv]
he never used the new one so we're re imaging 
it.  I said I would look at his old cpu to see 
if it can be fixed but it looks like the lights 
indicate that there is a system board failure, 
might be a goner. 
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Megan Thibeault Jan 10, 2017 08:51 AM
Task reassigned to Ryp Ring.
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Megan Thibeault Jan 10, 2017 08:28 AM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Jan 09, 2017 04:12 PM
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Jan 09, 2017 04:12 PM
Priority changed from (1) Highest Priority to (3) Priority.
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Megan Thibeault Jan 09, 2017 04:03 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Jan 09, 2017 04:03 PM
Hook up his new computer, W20090517is an old gfa
he kept.

8am-4pm

Please call ahead of time
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Kirsten Fauser Jan 09, 2017 02:41 PM
Called and said when he went to turn it on 
today it did not turn on all the way and now it 
is flashing. 

He is available until 4pm today
Available all day tomorrow. 
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