Service Request Ticket

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Service Request Information

CONTACT	Name	Disney, Paul	Date	Jan 09, 2017 02:47 PM
	Department	Behavioral Sciences Division	Phone	88546
	Location		Email	disneyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141252 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	B6WHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:02:96

TECHS	Submitted by	Kirsten Fauser	Contact	kfauser13@wou.edu
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 19, 2017 01:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 19, 2017 01:10 PM	Machine is delivered and setup.	Add Attachment
Ranjit Kayastha	Jan 19, 2017 12:19 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Jan 19, 2017 09:50 AM	Called saying he is available for delivery at 12.	Add Attachment
Ranjit Kayastha	Jan 18, 2017 04:17 PM	Task reassigned to UCS Tech.	Add Attachment
Ranjit Kayastha	Jan 18, 2017 04:17 PM	The computer is at the standup desk and is ready to be delivered. Bring back the Loaner.	Add Attachment
Ranjit Kayastha	Jan 18, 2017 02:54 PM	Left VM asking for availability.	Add Attachment
Ranjit Kayastha	Jan 17, 2017 04:31 PM	Changed the Fan. Doing test right now	Add Attachment
Megan Thibeault	Jan 17, 2017 12:31 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Megan Thibeault	Jan 17, 2017 12:31 PM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Megan Thibeault	Jan 17, 2017 12:31 PM	Fan got delivered. Ranjit was installing it	Add Attachment
Megan Thibeault	Jan 12, 2017 03:12 PM	Dear Eichler, Megan, Your dispatch shipped on 1/12/2017 1:28 PM What's Next?	Add Attachment
Megan Thibeault	Jan 12, 2017 08:11 AM	Status changed from (2) Scheduled to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 12, 2017 08:11 AM	Work Order SR942120241	Add Attachment
Ranjit Kayastha	Jan 10, 2017 04:22 PM	I did setup a Loaner PC for him for time being.	Add Attachment
Ranjit Kayastha	Jan 10, 2017 04:22 PM	Task reassigned to Megan Eichler.	Add Attachment
Ranjit Kayastha	Jan 10, 2017 04:22 PM	****************************************** Need to order a fan which was the issue for loud noise. *********************************************	Add Attachment
Megan Thibeault	Jan 10, 2017 08:29 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Megan Thibeault	Jan 09, 2017 03:46 PM	check windows updates	Add Attachment
Ranjit Kayastha	Jan 09, 2017 03:34 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jan 09, 2017 03:34 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kirsten Fauser	Jan 09, 2017 02:47 PM	Called and says his computer has a loud fan noise that sometimes vibrates the desk. Would like a tech to come take a look. Available until 3:15 today (1/9) Available 9:30-11 tomorrow (1/10)	Add Attachment