Service Request Ticket - # 62348

Service Request Ticket - # 62348

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Wade, Philip	Date	Jan 09, 2017 03:30 PM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150332 (opens in a new window)	Bldg/Room	PDR PDR
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QP
	Serial No.	C02R530HFVH8	Location	Going to PDR
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; TechSmith Camtasia for MAC v2 from VISA2015005074; Adobe CC201* subscription NamedUser(Philip Wade)MAY2017
	Wireless NIC	F4:5C:89:A3:81:2B
	Bluetooth NIC	F4:5C:89:A3:81:2C

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jan 18, 2017 12:54 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Jan 18, 2017 12:54 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jan 18, 2017 12:54 PM	dropped the laptop, gave him admin rights, added the printer. DONE!!	Add Attachment
Megan Thibeault	Jan 17, 2017 12:06 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 17, 2017 12:06 PM	Wednesday 12pm-2pm NS114	Add Attachment
Tim Taylor	Jan 17, 2017 11:16 AM	Laptop is in the OUT cubby in ITC008 in its carrying case.	Add Attachment
Tim Taylor	Jan 17, 2017 11:13 AM	Called and left a voicemail for availability.	Add Attachment
Megan Thibeault	Jan 17, 2017 08:17 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 17, 2017 08:17 AM	user needs admin rights, drives and printers setup	Add Attachment
Shina Oladiti	Jan 13, 2017 08:54 AM	Its prepped and ready to be delivered.	Add Attachment
Ranjit Kayastha	Jan 12, 2017 04:53 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Jan 12, 2017 08:43 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Nick Wanderschied	Jan 09, 2017 04:29 PM	also has a laptop bag which is on my desk	Add Attachment
Nick Wanderschied	Jan 09, 2017 04:20 PM	on stand up desk being sticked	Add Attachment
Nick Wanderschied	Jan 09, 2017 04:20 PM	Task reassigned to UCS Tech.	Add Attachment
Nick Wanderschied	Jan 09, 2017 04:20 PM	make sure mobile accounts are ON	Add Attachment
Amy Anderson	Jan 09, 2017 03:30 PM	Philip would like his laptop wiped completely and needs these programs reinstalled afterwards: Cantata, Office,and Google Earth. His cellphone number is: 541-231-7225	Add Attachment