Service Request Ticket

Service Request Information

CONTACT	Name	Scheck, Stephen	Date	Jan 10, 2017 07:58 AM
	Department	Natural Science Division	Phone	88277
	Location		Email	schecks@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130724 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	35M6H02	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35m6h02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736
	Wired NIC	34:17:EB:9A:7D:E3

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 10, 2017 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 10, 2017 01:57 PM	Reinstalled Adobe Reader DC and the issues was resolved.	Add Attachment
Megan Thibeault	Jan 10, 2017 08:24 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Jan 10, 2017 08:24 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Jan 10, 2017 08:08 AM	**This is an email** Someone will be in the office until 3:20 today. Thanks! Hilary	Add Attachment
Amy Anderson	Jan 10, 2017 08:00 AM	See front desk for attachment	Add Attachment
Amy Anderson	Jan 10, 2017 07:58 AM	Emailed back asking availability **This is an email** Hi, Today when I try to print a pdf file, the first page prints off as a small 1x1" like image and then pages 2-on print normally. I've attached an example. This started sometime today. Earlier in the morning pdf's were printing fine to the provost office photocopy machine...then the same pdf's started displaying this micro-image first page. I restarted my computer and also restarted the provost office copier machine -- but problem exists. Note: pdf's print normally to the local ink-jet printer on my desk. Word documents print fine. Admin office 202 CPU # 20130724 Thanks, Steve Scheck	Add Attachment