Service Request Ticket - # 62363

Service Request Information

CONTACT Name Reis, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2017 10:37 AM
Department Deaf Studies and Professional Studies Phone 88322
Location Email reijs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120706[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag FJ2QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. fj2qxw1 Location Julia Smith?

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:62:E4


Wireless NIC B8:76:3F:36:1D:5F


Bluetooth NIC 20:16:D8:9B:92:CC

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 10, 2017 12:18 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Jan 10, 2017 12:18 PM 
installed Office 2013 for her.
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Megan Thibeault Jan 10, 2017 11:05 AM 
Task reassigned to John Rushing.
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Amy Anderson Jan 10, 2017 10:51 AM 
****This is an email****
the bar code label: 20120706[Edit Inv]

I am in the office until 145p today. Is it good time between now til 
145p today?
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Amy Anderson Jan 10, 2017 10:37 AM 
Emailed back asking for availability and WOU#
See front desk for attachment
****This is an email****
Hi,

This (look at the attachment) is what I deal when I use 
the office in RWEC 158. The desk located on your left 
side when you come in the office. It is a laptop with 
two monitors connected.

Can you update the Microsoft programs (all of them?)

Thanks
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