Service Request Ticket - # 62364

Service Request Information

CONTACT Name Bracy, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2017 10:55 AM
Department Creative Arts Phone 88534
Location Email bracyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150049[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q707PFY13 Location Lab Station #2

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:CA


Wireless NIC AC:29:3A:9F:A2:15


Bluetooth NIC AC:29:3A:9F:A2:16

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jan 10, 2017 04:04 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jan 10, 2017 04:04 PM 
removing and adding back to domain fixed it
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Ranjit Kayastha Jan 10, 2017 03:31 PM 
Task reassigned to Ranjit Kayastha.
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Megan Thibeault Jan 10, 2017 11:31 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Megan Thibeault Jan 10, 2017 11:31 AM 
room open at 3pm
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Amy Anderson Jan 10, 2017 10:55 AM 
****This is an email****
Hi there -

One little issue pooped up in ITC 103 today... the first Mac system as you come 
into the lab — 20150049[Edit Inv] — does not seem to have network access. Several people 
tried unsuccessfully to log in.

Thanks,
Jen Bracy
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