Service Request Ticket

Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Jan 10, 2017 12:19 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131002 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5M1F6T6	Location	Kara Gournaris, MIA 7/26
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;
	Wireless NIC	48:D7:05:B6:BF:A3
	Bluetooth NIC	48:D7:05:B6:BF:A4

TECHS	Submitted by	Hallie Jensen	Contact	hjensen15@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 12, 2017 02:05 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Jan 12, 2017 02:05 PM	completed! She can print so well now.	Add Attachment
Shina Oladiti	Jan 12, 2017 01:22 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Ranjit Kayastha	Jan 12, 2017 09:28 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jan 12, 2017 09:28 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Jan 12, 2017 08:33 AM	Was scheduled for yesterday. Sent email asking for rescheduling.	Add Attachment
Hallie Jensen	Jan 10, 2017 12:19 PM	Having problems trying to print from her macbook air laptop	Add Attachment