Service Request Ticket - # 62375

Service Request Information

CONTACT Name Oberst, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2017 03:07 PM
Department Creative Arts/Theater-Dance Phone 88243
Location Email obersts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140239[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9YNXS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9YNXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:1B:64

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 12, 2017 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 12, 2017 02:56 PM 
Its working fine now
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Shina Oladiti Jan 12, 2017 02:53 PM 
I update the browsers, Flash, Java, Silverlight
and Shockwave. Everything seems to be fine.
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Shina Oladiti Jan 12, 2017 02:16 PM 
Task reassigned to Adeshina Oladiti.
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Ryp Ring Jan 12, 2017 09:28 AM 
Task reassigned to UCS Tech.
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Ryp Ring Jan 12, 2017 09:27 AM 
Went over and it looked fine to me at first 
glance, so I did not replace it.  There are 
classes there until 2pm so take a closer look 
and make sure all smart classroom operations 
are functioning.
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Ranjit Kayastha Jan 12, 2017 09:18 AM 
Task reassigned to Ryp Ring.
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Ranjit Kayastha Jan 12, 2017 08:37 AM 
Task reassigned to Ranjit Kayastha.
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Amy Anderson Jan 10, 2017 03:08 PM 
****This is an email****
It's a Dell  20140239[Edit Inv]
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Amy Anderson Jan 10, 2017 03:07 PM 
****This is an email****
Sharon,

I'll make a service request for the computer. 
If you could please send me the WOU# and I'll 
make the service request and we'll have someone 
down there to check on it as soon as we can.

Thank you,
Hallie Jensen
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Amy Anderson Jan 10, 2017 03:07 PM 
****This is an email****
Hi:

Two of our faculty who teach in OPE 202 
reported that the computer in there is having 
some difficulties and working very slowly.  I 
believe that Nathan popped over there this 
morning and Les Watanabe reported that it was 
working.  He now reports that it isn't anymore.  
If someone could take a look at the system in 
there, we'd really appreciate it.

Thanks.
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