Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Jan 13, 2017 10:32 AM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	C1WP662	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715
	Wired NIC	F8:CA:B8:12:39:55
	Wireless NIC	80:00:0B:D0:78:75
	Bluetooth NIC	80:00:0B:D0:78:79

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 20, 2017 08:19 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Bradley Karkanen	Jan 19, 2017 08:17 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jan 19, 2017 08:17 AM	Ready to be returned.	Add Attachment
Bradley Karkanen	Jan 18, 2017 09:32 AM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #62394 Description: Laptop issues When is a good time to return the laptop?	Add Attachment Public
Bradley Karkanen	Jan 18, 2017 09:31 AM	Laptop is fixed and ready to be delivered.	Add Attachment
Bradley Karkanen	Jan 13, 2017 11:13 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Kyle Arthenayake	Jan 13, 2017 10:32 AM	Dropped off for looking at	Add Attachment
Kyle Arthenayake	Jan 13, 2017 10:32 AM	Laptop is very sluggish. It stays hot and is always hot. Fan does not stop running. Charger is also hot	Add Attachment