Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Jan 13, 2017 12:58 PM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150421 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 6700/DN Color Laser Printer
	Serial No.	AB9786206	Location	PDR
	Model	6700/DN	Hostname	ad-wolf.wou.edu
	Notes	Duplex/two-sided printing standard, Letter to Legal (8.5 in x 14 in), 2400dpi x 1200dpi (B&W) & 2400dpi x 1200dpi (color), maximum Duty Cycle1 120,000 images/month Recommended Monthly Print Volume: From 2,000-14,000pages up to 47 ppm(mono)/up to 47 ppm(color) capacity: 1250 sheets Tray 1 (Multipurpose tray): 150 sheets, Tray 2: 550 sheets; Gigabit LAN Ethernet or USB 2.0; NETWORK PRINTER IP ADDRESS:140.211.117.18 Replaced WOU#20131033	Ink/Toner Refill	Standard-capacity toner cartridge: Black: part#106R01506, Cyan: part#106R01503, Magenta:part#106R01504 Yellow: part#106R01505 and High-capacity toner cartridges: Black part#106R01510, Cyan: part#106R01507, Magenta: part#106R01508, Yellow: part#106R01509;
	Wired NIC	9C:93:4E:68:0B:7D

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 17, 2017 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 17, 2017 03:49 PM	**This is an email** Well naturally... It did nothing but jam on Friday, but I just sent a big 20 pg doc to it and it printed fine! So I guess I'll let you know if it does it again. :) Thanks! Cara Groshong	Add Attachment
Shandelle Plasker	Jan 17, 2017 03:49 PM	Went down to check this out and never had any jams happen. Sent a larger document through as well. Emailed Cara to see if shes had this issue at all today.	Add Attachment
Amy Anderson	Jan 13, 2017 12:58 PM	**This is an email** Hi, Our printer Wolf (#20150421) is jamming consistently. Can we please have it serviced? Thank you!	Add Attachment