Service Request Ticket - # 62399

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2017 02:49 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101373[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870 DN Printer
Serial No. XFL020415 Location PDR

Model 8870/DN Hostname
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord Ink/Toner Refill

Wired NIC 00:00:AA:E4:63:04

TECHS Submitted by Kirsten Fauser Contact kfauser13@wou.edu
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 17, 2017 11:42 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 17, 2017 11:42 AM 
Jacks A and D are active. The printers internet
cord was plugged into jack B which was not active.
Switched the cord to Jack D. Printers is working
again.
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Shandelle Plasker Jan 13, 2017 05:27 PM 
I noticed a lot of printers were offline. Went
down to look at the closes ones and was informed
that Physical plant is having a shortage
underground. Feel that this is the reason but will
be checking up on it on Tuesday morning.
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Shandelle Plasker Jan 13, 2017 05:26 PM 
Task reassigned to Shandelle Pepper.
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Kirsten Fauser Jan 13, 2017 02:49 PM 
****This is an email****
Hello, 

Printer "NS-Kodachrome on krusty" is offline. 
It's WOU # is 20101373[Edit Inv]. Could someone please 
check the connection?

Thank you,
Piper
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