Service Request Ticket - # 62406

Service Request Information

CONTACT Name Moa, Glen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2017 09:51 AM
Department Athletics Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100081[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. W803233ZDNM Location PDR

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC C4:2C:03:2C:04:EF


Wireless NIC D8:30:62:64:F9:54


Bluetooth NIC D8:A2:5E:89:6C:95

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 17, 2017 12:32 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 17, 2017 12:32 PM 
Task reassigned to Adeshina Oladiti.
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Shina Oladiti Jan 17, 2017 12:29 PM 
He is working fine now, no issues.
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Ranjit Kayastha Jan 17, 2017 11:03 AM 
Task reassigned to UCS Tech.
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Ranjit Kayastha Jan 17, 2017 10:39 AM 
Need to run the Keychain First Aid:

In Finder, select GO and then Utilities

Run the Application Keychain Access

Select the Login Keychain from the left top menu

From the menu bar, select 
Keychain Access -> Prefferences ->First Aid 

If the box marked Keep login keychain unlocked is 
not checked, check it.

Select, Keychain Access -> Keychain First Aid

Type in your password and select the repair 
option and click start.

Quit Keychain Access

Restart Computer
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Ranjit Kayastha Jan 17, 2017 10:39 AM 
Left VM asking for availability
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Amy Anderson Jan 17, 2017 09:51 AM 
Moa needs the password reset for Keychain on his MAC 
computer. He does not remember the password and he is 
receiving an error about Keychain password when ever he 
uses safari. WOU# 20100081[Edit Inv] 

Football Office 123. 
Phone #: 510-290-4613
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