Service Request Ticket - # 62407

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2017 10:10 AM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20150647[Edit Inv] (opens in a new window) Bldg/Room TODD 325
Service Tag J0X5GC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. j0x5gc2 Location Psychology Department laptop

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:05:C2:0B


Wireless NIC E4:B3:18:56:A1:AD


Bluetooth NIC E4:B3:18:56:A1:B1


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Feb 06, 2017 10:35 AM
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Feb 06, 2017 10:35 AM
Delivery completed. 
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Megan Thibeault Feb 02, 2017 08:12 AM
Task reassigned to Adeshina Oladiti.
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Megan Thibeault Feb 01, 2017 05:32 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Amy Anderson Jan 31, 2017 08:33 AM
Linda called and said the replacement has arrived 
ant she is available until 3 today. 
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Shina Oladiti Jan 30, 2017 08:13 AM
She said she would let us know once she has the
laptop back. She is still waiting to get the laptop.
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Shina Oladiti Jan 30, 2017 08:09 AM
****This is an outgoing email****
Hi Linda,

We were just following up with you regarding a
service request that we have for you.  (#62407)

Description: GFA EQUIP SETUP: Deliver Dell
Latitude E7270 (i5-6300U, 8GB RAM 256HD) to Todd 325

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Please, let us know once you have the replacement
laptop available for pickup so we could come
deliver the new one.

Thanks,
Adeshina Oladiti
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Public
Megan Thibeault Jan 30, 2017 07:51 AM
Status changed from (2) Scheduled to (7) Waiting for Contact
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Tim Taylor Jan 27, 2017 04:43 PM
Still waiting for her to get the old laptop back
and for Linda to call us when it is in.
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Shina Oladiti Jan 26, 2017 12:12 PM
Task reassigned to UCS Tech.
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Shina Oladiti Jan 24, 2017 12:06 PM
Task reassigned to Adeshina Oladiti.
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Tim Taylor Jan 20, 2017 04:01 PM
Task reassigned to UCS Tech.
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Tim Taylor Jan 20, 2017 04:01 PM
I delivered laptop W#20150276[Edit Inv] and W#20150647[Edit Inv]. In
the process of backing up data from MacBook
W#20100328[Edit Inv] and Dell laptop W#20101239[Edit Inv] to external
harddrives. I didn't deliver W#20150277[Edit Inv] and will
need to be delivered next week. See below memo.
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Tim Taylor Jan 20, 2017 03:55 PM
Laptop W#20111077[Edit Inv] was still checked out. Linda
called the person and confirmed it was
W#20111077[Edit Inv].Linda will call UCS when it is back in
and the replacement laptop W#20150277[Edit Inv] is back on
the counter in ITC008.
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Shina Oladiti Jan 19, 2017 03:53 PM
Task reassigned to Tim Taylor.
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Shina Oladiti Jan 19, 2017 03:51 PM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jan 19, 2017 03:51 PM
****This is an email****

Hi Adeshina~ 

I have the 3 laptops in the main office of the
Behavioral Sciences Division, Todd Hall 325.

Would you or someone be willing to do the "backup"
that you speak of?  I am not sure what would be on
the laptops.  Our professors just use them for
conferences, etc., so they have access to a
computer in their travels.

I am here on campus tomorrow until 3:30pm, but
mornings work best for me.  You can call me in the
morning at 88344 and come over to make the switches.

Monday and Wednesday of next week we have
candidates on campus, so those days will not work.
 Can you try for tomorrow?

Thanks a ton!
LK  : )
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Shina Oladiti Jan 19, 2017 02:22 PM
The three laptops are ready.
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Shina Oladiti Jan 19, 2017 02:22 PM
Task reassigned to UCS Tech.
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Shina Oladiti Jan 19, 2017 02:21 PM
Sent email for time availability.
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Shina Oladiti Jan 19, 2017 01:41 PM
********************************
Please Update in AD
********************************
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Shina Oladiti Jan 19, 2017 01:41 PM
Prepped and ready to be deliver. It is back on the
counter.
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Ryp Ring Jan 18, 2017 09:00 AM
all 3 are connected to domain, have sophos and 
have office activated
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Shina Oladiti Jan 17, 2017 01:12 PM
Imaging in progress....
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Courtney Croy Jan 17, 2017 10:10 AM
GFA EQUIP SETUP: 3 Dell laptops, 1 E7250 & 2 E6440 are to 
be set up and delivered for the behavioral science division. 
Contact is Linda Kunze. 
E7250: W# 20150647[Edit Inv] replacing Apple laptop W# 20100328[Edit Inv]
E6440: W# 20150276[Edit Inv] replacing Dell laptop W# 20101239[Edit Inv] ;
W# 20150277[Edit Inv] replacing laptop W# 20111077[Edit Inv]. 
The laptops are located in ITC 008 on the counter across 
from the storage wall.
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