Service Request Ticket

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Jan 17, 2017 11:18 AM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20131141 (opens in a new window)	Bldg/Room	WEST 207
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T023220	Location	replacing Greenspan (replaced with 20240299)
	Model	3610/DN	Hostname	greenspan-wh-4200n.wou.edu
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP:140.211.64.49; Xerox Smart Kit Drum Cartridge #113R00773 VISA2016006078 BUS901 JAN2017	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:24:33:EC

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 17, 2017 01:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 17, 2017 01:42 PM	Printers tray 1 was set to custom size. Once I set it back to 8.5 X11 it worked fine.	Add Attachment
Amy Anderson	Jan 17, 2017 11:18 AM	**This is an email** Hello, We are having trouble with the Greenspan printer, in WH 207 upstairs (in the break room). It will print one thing and then the red light comes on. The WOU # is 20131141. I can be the contact person, but the room is open and available. Thank you, Kathy	Add Attachment