Service Request Ticket

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Service Request Information

CONTACT	Name	Freedman, Cheri	Date	Jan 17, 2017 02:47 PM
	Department	The Research Institute	Phone	89280
	Location		Email	freedmanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140019 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	38RKH12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	38rkh12	Location	PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094858; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop install transferred from W#20100804(SR58179)
	Wired NIC	EC:F4:BB:54:FE:7A
	Wireless NIC	F8:16:54:0B:F6:08
	Bluetooth NIC	F8:16:54:0B:F6:0C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 24, 2017 03:51 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Jan 24, 2017 03:51 PM	got loaner back, gave her the one Tricia gave me from stock	Add Attachment
Megan Thibeault	Jan 24, 2017 10:51 AM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 24, 2017 10:49 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 24, 2017 10:49 AM	Charger is a secondary one, warranty for it is only one year: see link http://accessories.dell.com/sna/productdetail.aspx?c=ca&l=en&s=dhs&cs=cadhs1&sku=332-1831 Tricia has these in stock for $44	Add Attachment
Shina Oladiti	Jan 23, 2017 08:11 AM	Keeping the ticket, while waiting on the charger.	Add Attachment
Shina Oladiti	Jan 20, 2017 09:22 AM	Charger WOU#20091700	Add Attachment
Shina Oladiti	Jan 20, 2017 09:19 AM	Cheri stopped by to drop her laptop for memory upgrade and also said her charger is not working fine the there was a spark on it this morning. She want the charger to be replace confirming that the laptop is still under warranty. I gave her a loaner charger for now.	Add Attachment
Shandelle Plasker	Jan 20, 2017 08:07 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shandelle Plasker	Jan 20, 2017 08:07 AM	Can you please go do this at 11. Thank you!	Add Attachment
Megan Thibeault	Jan 18, 2017 09:25 AM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 18, 2017 09:25 AM	**This is an email** Hi Megan, Do you know how long this will take? I could drop off my computer on Friday at 11am, but I would need it back by 3pm. Is that possible? Thanks, Cheri	Add Attachment
Megan Thibeault	Jan 18, 2017 08:08 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jan 18, 2017 08:08 AM	**This is an outgoing email** Hi Cheri, We were just following up with you regarding a service request that we have for you. (#62417) Description: Deliver and install 16 GB RAM kit into Dell Latitude E7240 laptop for Cheri in TODD207 (order#9610) We were wondering what your availability looks like so we can get your new ram installed, Thanks, Megan Eichler	Add Attachment Public
Tricia Flaherty	Jan 17, 2017 02:47 PM	This will be on shelf by inventory counter with the Invoice. This will replace the existing 8GB Kit(2X4GB)soDIMMs with 16 GB, you can bring the old RAM back to Tricia or Megan	Add Attachment