Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Dawn	Date	Jan 18, 2017 11:56 AM
	Department	Business Services	Phone	88171
	Location		Email	brownd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130096 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F2TFNX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	F2TFNX1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091478 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:32:13:65
	Wireless NIC	70:18:8B:22:17:FE
	Bluetooth NIC	B0:05:94:EF:C0:35

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rring14@wou.edu	88925

Entered by	Date	Memo
Ryp Ring			Email Public
Entered by	Date	Memo
Ryp Ring	Jan 20, 2017 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryp Ring	Jan 20, 2017 12:29 PM	delivered and installed the new battery for Lyn, PDR'd old battery	Add Attachment
Shandelle Plasker	Jan 20, 2017 08:08 AM	Task reassigned to Ryp Ring.	Add Attachment
Shandelle Plasker	Jan 20, 2017 08:08 AM	Please do this:).	Add Attachment
Amy Anderson	Jan 19, 2017 10:43 AM	Lyn Ayer called saying that she will be available tomorrow between 12 and 1:30 for delivery. Todd hall room 234	Add Attachment
Tim Taylor	Jan 19, 2017 10:36 AM	Called Dawn and the person receiving the battery for the laptop was not in. Dawn is going to call her and then call UCS when she is available.	Add Attachment
Courtney Croy	Jan 18, 2017 11:56 AM	A Dell litium ion battery is to be set up for laptop W# 20130096 for Lyn Ayer. Order contact is Dawn Brown. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment